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Booking terms & conditions

Last updated: 15 November 2026

These terms cover our professional services: showreels, recording, business and promotional video, social media reels, training video, podcasts, voiceover, event filming and studio hire. Studio experiences such as StudioTaster and Popstar parties have their own experience and voucher terms.

1. About us

Tubby Studios is the trading name of A.W. Marsden, Unit 16 Atlas Court, Atlas Road, Coalville, Leicestershire LE67 3FL. You can reach us on 0116 483 1972 or at tony@tubbystudios.co.uk. “We” and “us” means Tubby Studios. “You” means the person or business making the booking.

2. Quotes and prices

  • Prices on our website and in our quotes include everything listed for that package. Anything extra will be agreed with you before we do it.
  • Quotes are valid for 30 days.
  • We are not VAT registered, so no VAT is added to our prices.

3. Making a booking

  • Your booking is confirmed when we have confirmed the date in writing (by email, text or WhatsApp) and received your deposit.
  • The deposit is 25% of the booking price, unless we agree otherwise in writing.
  • The balance is due on the day of your session. For edited work, we will send final files once the balance has been paid.
  • Studio hire is charged by the hour, half day or full day, as booked. Time includes setting up and packing down.

4. Changing or cancelling

  • Moving your date: you can move your booking once, free of charge, with at least 7 days' notice, subject to availability.
  • Cancelling with at least 7 days' notice: your deposit is kept but can be put towards a new date within 6 months.
  • Cancelling with less than 7 days' notice, or not turning up: the deposit is non-refundable.
  • Arriving late: we will do our best, but sessions can't always be extended. Time over the booked session, where available, is charged at our standard hourly rate.
  • If we have to cancel (for example through illness or equipment failure), we will offer you a new date as soon as possible or a full refund of anything you have paid. We are not responsible for other costs, such as travel.

If you are a consumer and book without visiting us (online, by phone or by message), you normally have 14 days to cancel. If you ask us to provide the service, or carry out the session, within those 14 days, you agree that you will pay for any work already done, and you lose the right to cancel once the service is complete.

5. Your session

  • Please bring everything you need: backing tracks, lyrics, scripts, outfits, props and any instruments not provided by the studio. Let us know your track list in advance so we can prepare.
  • You are responsible for the conduct of everyone you bring. Please follow our team's instructions about equipment, lighting and safety.
  • We may refuse or end a session, without refund, if anyone is under the influence of alcohol or drugs, behaves aggressively, or puts people or equipment at risk.
  • You are responsible for any damage to the studio or equipment caused by you or your guests, other than normal wear and tear.
  • We are not responsible for loss of, or damage to, personal belongings or equipment you bring, unless caused by our negligence.

6. Studio hire

  • On dry hire, you are responsible for your crew, your equipment and how our equipment is used. An engineer can be booked to run the studio for you.
  • Please leave the studio as you found it. Extra cleaning or reset time may be charged at our standard hourly rate.
  • Haze, smoke and pyrotechnic effects may only be used with our agreement.

7. Music, content and permissions

  • You confirm that you have the right to perform, record and use any songs, scripts, logos, images or other material you bring or ask us to use.
  • Showreels of cover songs are made for promoting your act. If you want to sell, stream or release a recording commercially, you are responsible for getting the necessary licences, such as a mechanical licence for cover versions.
  • If you film or record other people, including in event filming, you are responsible for letting them know and getting any permissions needed.

8. Editing and delivery

  • We aim to deliver finished files within 14 to 21 days of your session, depending on our current workload, or within the timescale agreed for your project. We'll let you know if it will take longer.
  • Files are delivered by download link. Please download and back them up straight away, as links expire after 30 days.
  • Your package includes one round of minor amends, requested in one list within 14 days of delivery. Further changes, or changes to the agreed brief, are charged at our standard editing rate.
  • Raw, unedited footage and multitrack audio are not included unless agreed when you book. We keep them for 90 days after delivery and then delete them.

9. Who owns the work, and how it can be used

  • Once you have paid in full, you may use the finished files for any purpose connected with promoting your act or business, for as long as you like, including on your website, social media, agency listings and adverts.
  • Copyright in the recordings and footage we create stays with Tubby Studios, unless we agree in writing to transfer it.
  • We may use finished work, behind-the-scenes clips and photos from your session to show our work on our website and social media, and credit or tag you. If you'd rather we didn't, tell us when you book, or ask us to remove something later.
  • Please credit or tag Tubby Studios where you can. It really helps us.

10. Our responsibility to you

  • We will carry out our services with reasonable care and skill.
  • If something goes wrong because of us, we will put it right. That might mean re-editing, re-recording or, where that isn't possible, a refund of the part of the price affected.
  • For business customers, our total responsibility for any booking is limited to the price paid for it, and we are not responsible for loss of profit, income or opportunity.
  • Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. If you are a consumer, these terms do not affect your legal rights.
  • We are not responsible for delays or failures caused by events outside our reasonable control.

11. Problems and complaints

If you are not happy, please tell us as soon as possible on 0116 483 1972 or at tony@tubbystudios.co.uk and we will do our best to put things right.

12. General

  • We handle your personal information as described in our privacy policy.
  • We may update these terms. The terms that apply to your booking are the ones in place when you booked.
  • These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
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